Transform Patient Care with Real-Time Health Monitoring

Pacecase integrates with all major EHR systems including Epic, Cerner, Allscripts, and Meditech through standard HL7 and FHIR interfaces. Our integration team handles the entire setup process, typically completing it within 2-4 weeks depending on your organization's IT infrastructure.

We maintain bidirectional data flow, allowing dashboard information to be documented back into your EHR system, eliminating duplicate documentation. Our solution also supports single sign-on (SSO) capabilities, making it seamless for clinicians to access patient dashboards directly from their EHR workflow.

Yes, Pacecase is fully HIPAA compliant and undergoes regular third-party security audits. Our platform incorporates:

• End-to-end encryption for all data in transit and at rest
• Role-based access controls with granular permission settings
• Comprehensive audit trails for all data access and modifications
• Secure authentication with multi-factor options
• Regular penetration testing and vulnerability assessments
• BAA (Business Associate Agreement) provision for all clients

We also maintain compliance with other relevant regulations including GDPR, CCPA, and applicable state healthcare privacy laws.

Pacecase supports integration with a wide range of FDA-approved monitoring devices, including:

• Continuous glucose monitors (Dexcom, FreeStyle Libre, Medtronic)
• Blood pressure monitors (Omron, Withings, A&D Medical)
• Cardiac monitoring devices (AliveCor, iRhythm, Zio Patch)
• Pulse oximeters (Nonin, Masimo, Contec)
• Smart scales and body composition analyzers
• Spirometers and peak flow meters
• Activity trackers and smartwatches (Apple Watch, Fitbit, Garmin)

Our platform uses standard Bluetooth, cellular, and WiFi protocols for device connectivity, and we're continuously expanding our device compatibility list. If you use specific devices not listed here, our integration team can evaluate compatibility and develop custom connectors if needed.

The typical implementation timeline for Pacecase ranges from 4-12 weeks, depending on the complexity of your organization and the scope of integration required. Our implementation process follows these phases:

1. Discovery & Planning (1-2 weeks): Requirements gathering, workflow analysis, and project planning
2. System Integration (2-4 weeks): EHR integration, device connectivity setup, and data mapping
3. Configuration & Customization (1-3 weeks): Dashboard customization, alert parameter setting, and user role configuration
4. Testing & Validation (1-2 weeks): Comprehensive testing of all features and integrations
5. Training & Go-Live (1 week): User training, documentation provision, and controlled rollout

We assign a dedicated implementation manager to guide you through the entire process and provide regular progress updates. For organizations with urgent needs, we also offer an expedited implementation option that can reduce the timeline to as little as 2-3 weeks for basic deployments.

Healthcare organizations typically see ROI from Pacecase in multiple areas:

• Reduced Readmissions: Clients report 30-45% reductions in 30-day readmissions for chronic conditions, translating to significant savings under value-based care models
• Improved Clinical Efficiency: 25-40% reduction in time spent gathering and documenting patient data
• Optimized Staffing: More efficient patient monitoring allows for 15-30% increases in patient-to-provider ratios without compromising care quality
• Reduced Adverse Events: Early intervention capabilities reduce costly complications by 20-35%
• Increased Reimbursements: Better documentation and care quality metrics improve performance in value-based payment models

Most organizations achieve full ROI within 6-12 months of implementation. Our team can provide a customized ROI analysis based on your organization's specific metrics and goals during the consultation process.

Pacecase follows a continuous improvement model with regular updates and maintenance:

• Regular Updates: We release feature updates and enhancements on a quarterly schedule
• Security Patches: Critical security updates are deployed immediately as needed
• Scheduled Maintenance: Routine maintenance is performed during low-usage hours (typically 2-4am local time) with minimal disruption
• Advance Notification: Clients receive at least 7 days' notice for scheduled maintenance and updates
• Zero-Downtime Updates: Most updates are deployed with zero system downtime
• Testing Environment: Enterprise clients have access to a testing environment to preview updates before production deployment

Our 24/7 technical support team monitors system performance continuously and proactively addresses potential issues before they impact users. We maintain a 99.9% uptime SLA for all clients.

Pacecase provides comprehensive training and support resources:

• Initial Training: On-site or virtual training sessions for all user roles during implementation
• Training Materials: Customized user guides, quick reference cards, and video tutorials
• Knowledge Base: Extensive online documentation and searchable knowledge base
• Technical Support: 24/7 technical support via phone, email, and chat
• Dedicated Success Manager: Enterprise clients receive a dedicated customer success manager
• Regular Check-ins: Scheduled review sessions to ensure optimal system utilization
• User Community: Access to our client community for peer support and best practice sharing
• Advanced Training: Optional advanced training for power users and system administrators

We also offer a "train-the-trainer" program for larger organizations that prefer to manage ongoing training internally. Our support team maintains an average response time of under 15 minutes for urgent issues.

Yes, Pacecase is highly customizable for different clinical specialties. We offer specialty-specific dashboard templates for:

• Cardiology: Focused on cardiac metrics, rhythm analysis, and heart failure management
• Endocrinology: Diabetes management, hormone level tracking, and metabolic monitoring
• Pulmonology: Respiratory function metrics, oxygen saturation tracking, and COPD management
• Nephrology: Kidney function monitoring, fluid balance tracking, and dialysis management
• Oncology: Treatment response monitoring, symptom tracking, and care coordination
• Primary Care: Comprehensive health overview with preventive care gap analysis
• Pediatrics: Age-appropriate metrics, growth tracking, and developmental monitoring

Each specialty dashboard can be further customized to match your specific clinical workflows and priorities. Our clinical configuration team includes healthcare professionals with relevant specialty experience who can advise on best practices for your specific use case.